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All ages (18+): Open to everyone — a more diverse group, same love for mountains and good company 🏔🧡

Suggested age range to create a more homogeneous group. A few years older or younger? No worries — you're one of us 🧡

Suggested age range to make the group more homogeneous. If you're close to it, welcome among the Guidders 😜🏔

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This is your virtual balance that you can use to pay for upcoming tours.

You can find these and other answers in the FAQ section.

How do credits work? And how can I earn them?

Credit history

Credits

Find answers to frequently asked questions about excursions, bookings, equipment, and more with Guiddy Outdoor Experience.

Credits are a virtual balance you can use to book Guiddy excursions and experiences. Each excursion has a value in credits, and at the time of booking, you can choose whether to use them to fully or partially cover the cost of the excursion. The amount is automatically deducted from your balance. Convenient, flexible, and smart!

What are credits and how do they work?

You can earn credits in the following ways:
• By converting points earned from excursions. With Guiddy’s loyalty program, you earn 10 fixed points for each outing + 1 point for every 100 meters of positive elevation gain. Once you reach a minimum of 200 points, you can convert them into €20 of credit to use for your next outdoor experiences;
• In case of excursion cancellation or withdrawal within the allowed terms, you’ll receive a refund in credits that you can immediately spend on a new adventure.
With Guiddy, the more you walk, the more you save! Walk, earn, and reward yourself.

How do I earn credits?

Yes, credits are valid for 6 months from the date they are issued. But don’t worry: we’ll notify you in advance before they expire so you can make the most of them.
 Use them at your own pace and without stress!

Do credits expire?

Absolutely! Every week we publish new excursions across Italy, designed for all tastes and levels: mountains, trekking, via ferrata, climbing, cycling, tastings, and much more.

Are new excursions added regularly?

Each excursion has a detailed info sheet with all the information: description, stops, estimated times, difficulty level, duration, elevation gain, max altitude, recommended equipment, and useful tips to prepare properly.

How credits work

LOYALTY PROGRAM

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Partnership

The four CAI codes are used to classify the level of difficulty required for hiking routes. This categorization not only helps identify the difficulty of each route but also clearly distinguishes between hiking and mountaineering challenges.

The "Guide" on Guiddy is a qualified and certified professional who accompanies groups during hikes, providing not only logistical and safety support but also technical and cultural information about the route and the surrounding environment. Guides have specific training and are recognized by the competent authorities, which enables them to lead hikes in mountains and other natural environments safely. Unlike Coordinators, Guides are responsible for managing complex or emergency situations during the hike. They can also offer in-depth explanations on geological, botanical, historical, and cultural aspects of the area, thus enriching the participants' experience.

"Guidders" on Guiddy are the participants of the organized hikes. Enthusiasts of mountains and nature, Guidders are part of a community that shares the experience of hiking by following the instructions of Coordinators or Guides. As members of the community, Guidders contribute to the success of the hike by collaborating with other members and respecting the rules and recommendations to ensure safety and fun for everyone.

The four CAI codes are used to classify the level of difficulty required for hiking routes. This categorization not only helps identify the difficulty of each route but also clearly distinguishes between hiking and mountaineering challenges. Please note that on the hike page you will also find a description of the route and the required equipment (see question #). As mentioned in question #, if you have any doubts, contact us for more information.

Mountain hikes are characterized by routes that involve climbing techniques and extreme terrain. The evaluation of these itineraries takes into account not only technical difficulties but also overall factors such as the ruggedness of the mountain, isolation, terrain variability, rock quality, and the challenges in retreat or placing protection points. These routes require specific gear and advanced mountaineering skills. The length and elevation gain can vary greatly, but they are generally long and complex, requiring thorough preparation and the ability to face difficult and technical conditions.

Please note that on the hike page you will also find a description of the route and the required equipment (see question

Where can I find detailed information about a specific hike?

Who can I contact for more information about the hikes?

, if you have any doubts, contact us for more information about the itinerary!

The "Coordinator" on Guiddy is a reference figure who organizes and manages the hikes, ensuring a pleasant and safe experience for all participants. Coordinators are mountain enthusiasts with experience in organizing outdoor activities. Although they are not alpine or hiking guides, Coordinators have a deep knowledge of the proposed routes, which they have already explored individually or with other groups. However, Coordinators do not possess the technical expertise of a professional guide and are therefore not required to provide detailed technical information about the route or surrounding environment. Their main role is to support the group, provide logistical guidance, and ensure the hike runs in a coordinated and safe manner.

The complete list of upcoming excursions is available on the main page of our website

. On this page you will find the excursion location, date, difficulty, leader (coordinator or guide, see GLOSSARY), seat availability, and cost. By clicking on the excursion, you’ll see more details (see question

Where can I find detailed information about a specific excursion?

). The scheduled excursions are also promoted on our

On the main page of our Guiddy website, you can already find highlighted categories such as multi-day treks, trips, e-bike adventures, and snowshoe hikes. On the homepage of Guiddy’s website, these main categories are prominently displayed. 
In the “all excursions” section, you can also filter trips by:

Excursion suitable for people with disabilities;

Excursion suitable for children under 12;

By clicking on the excursion, you’ll find all the details inside:

What is included and not included in the excursion

Route details in terms of difficulty, elevation gain, maximum altitude, total distance in km, and duration of the excursion

Required equipment (mandatory and recommended)

Directions on how to reach the starting point of the excursion

Booking info, including free cancellation policy and insurance (see questions

What should I do if I can’t attend an excursion I’ve registered for?

Information (coordinator or guide, see GLOSSARY). For treks organized by Guiddy, if self-managed, there will be a coordinator familiar with the itinerary. In some cases, our coordinators are also licensed guides.

Of course, every week we publish new excursions all over Italy, designed for all tastes and levels: mountain, trekking, via ferrata, climbing, cycling, tastings, and much more.

We recommend visiting the page regularly so you don’t miss new trips.

You can subscribe to our newsletter, join our channels

For any questions or clarifications about excursions, you can contact us by email at

(from Monday to Saturday, from 9:00 a.m. to 7:00 p.m.). Our team will be happy to provide you with all the information you need

Where can I find the list of scheduled excursions?

Can I filter the trips based on my preferences?

Are the trips updated regularly?

How can I stay up to date on upcoming excursions?

Who can I contact for more information about the excursions?

What excursions are planned?

You can register directly through our website

Select the excursion you’re interested in from the scheduled ones and click the

button to proceed. Follow the instructions to complete the payment via credit card or other available methods (see question

) or by using Guiddy credits (see question

During the registration process, you can specify the number of people you’re booking for, including the full names of each participant and whether there are any children with you.

, but we recommend signing up as early as possible to secure your place and help us better organize participants and possible carpooling.

Registrations close the day before the event at 7:00 p.m.

Of course, it’s possible to book for multiple people during online registration. Be sure to indicate the exact number of participants and their names for insurance purposes. If your group is large or you wish to organize a private excursion, please contact us by email at

 (from Monday to Saturday, from 9:00 a.m. to 6:30 p.m.).

all major credit cards — Amex, EPS, Bancontact, Ideal, Visa, Mastercard, Gpay, ApplePay — and installment payments with Klarna.

Full payment for the excursion is required at the time of registration.

You can find this information within each excursion. If at least two people are registered, the excursion is

(from Monday to Saturday, from 9:00 a.m. to 6:30 p.m.) to check availability.

If the spots are sold out, you’ll find the label

and it won’t be possible to register immediately. In that case, click “contact us” to see if it’s possible to add one or more spots for that particular excursion.

while once at least 4–5 participants are registered, the excursion is

If neither of these indications is shown, it means the excursion has not yet been confirmed.

How can I know how many spots are still available?

For excursions that are nearly full, you’ll see the label

with an indication of the remaining seats. If you wish to book for more participants than the available spots shown on the site, please contact us as soon as possible via WhatsApp at

How can I register for an excursion?

By when do I need to register?

Can I book for a group?

What payment methods do you accept?

When do I need to make the payment?

How do I know if the excursion I’m interested in is confirmed?

How to register for excursions

If you can’t attend, please let us know as soon as possible via WhatsApp at

(from Monday to Saturday, from 9:00 a.m. to 6:30 p.m.) or through the dedicated Telegram group for the excursion.

You are entitled to a credit refund if you cancel your participation

within the timeframe indicated on the excursion page.

These timeframes vary depending on the type of excursion, so it’s important to carefully read the cancellation policy details when registering.

Make sure to respect the indicated deadlines to benefit from free cancellation and receive your credit.

In case of free cancellation, you’ll receive a credit equal to the full amount, which you can view in the credits section of your profile.

This credit can be used to book the same excursion on another date or any other excursion available on our website. If you choose a cheaper excursion, the remaining credit will stay available for future bookings. If you select a more expensive excursion, you’ll be asked to pay the difference at the time of booking. For multi-day trips and treks, the refund will be issued to your original payment method, minus a 5% processing fee.

If the excursion is canceled by us, you’ll be promptly informed via email and will receive a credit equal to the amount paid, visible in the credits section of your profile and usable within 6 months from the date of issue.

For multi-day treks and trips, we guarantee a full refund, which will be processed using the same payment method used for the booking. The refund will include the entire amount paid. Processing times may vary depending on your bank or payment platform, but we’ll do our best to complete it as quickly as possible.

Additionally, in the event of a cancellation, we’ll evaluate the possibility of offering you valid alternatives, such as participation in a similar event on another date, if you’re interested and circumstances allow. Our priority is to ensure you have the best possible experience, even in the face of unforeseen events.

Our guides and/or coordinators will assess the weather conditions and, in case of bad weather, may modify the route or cancel the excursion. In this case, an alternative date will be proposed, and if you can’t attend, you can cancel directly from your Dashboard and receive a credit of equal value, valid for 6 months.

When am I entitled to a refund?

How do I get a refund?

What happens if the excursion is canceled by Guiddy?

What should I do in case of bad weather?

Refunds or credits

After completing your registration, usually 2 days before the event, you will receive an email (from

) will introduce themselves and provide all further details: meeting place and time, carpooling options, and important information about the itinerary and equipment.

This group will allow you to stay updated and interact with other Guidders (see

carefully check your Inbox, as well as Spam and Promotions folders.

If you can’t find the email containing the link, no worries: contact us right away on WhatsApp at our support numbers:

It’s not mandatory but recommended, as it allows you to interact and communicate with other participants. In the Telegram group, you can chat with the Coordinator or Guide, receive important updates about the event, and arrange carpooling if needed.

If I registered some of my friends, do they all need to have Telegram to join?

No, your friends don’t all need Telegram. It’s enough that you, the person who registered, have access to the group to receive all communications.

Can I receive communications via WhatsApp?

Yes, you can also receive communications via WhatsApp, but in that case, you won’t be added to the group with other participants.

No, downloading Telegram is simple and free. It also protects your privacy since your phone number isn’t shared with other group members.

At Guiddy, we promote carpooling among participants whenever possible to reduce the number of cars needed to reach the meeting point. This not only helps the environment but also allows people without a car to join our excursions.

In the dedicated Telegram group, the guide may ask if anyone is interested in sharing a ride and will help coordinate carpooling among Guidders. However, neither the guide nor the participants are required to offer their car.

In carpooling cases, meeting points are usually chosen along the route, so the driver doesn’t have to pick up participants from their homes.

It’s also good practice to share fuel and/or parking expenses with the driver.

Usually, the starting points of excursions cannot be reached directly by public transport.

If you don’t have a car and are in the registration phase, you can contact us on WhatsApp at the number

(available Monday to Saturday, from 09:00 to 18:30). If you are already registered, we suggest informing the guide directly via the Telegram group of the excursion.

Below the 'Book' button, you’ll find the province of departure of the guide and registered participants. In the Telegram group, you can also ask if there are other Guidders departing near you.

Under the “Book” button, you will see the departure province of the guide and of the participants already registered for the event. For more information, you can ask directly in the Telegram group if there are other Guidders departing from your area.

What happens after I register?

Is having a Telegram contact mandatory?

How does carpooling work during excursions?

I don’t have a car. Are the starting points accessible by public transport?

How can I find out if someone is departing from my area?

I’m registered for the excursion… now what?

We recommend wearing technical clothing suitable for the activity and the season. The following items are essential:

 preferably thermal, for hot or cold drinks. If possible, avoid plastic bottles to reduce environmental impact;

 if the excursion takes place in cold conditions;

, which can help distribute effort from the legs to the arms.

On the itinerary page, you’ll find a detailed list of mandatory and recommended equipment for that specific hike and season (see question

In addition, in the Telegram group, the guide will provide a recap of the required gear, taking into account the expected weather conditions (see question

 spacious enough to store water, snacks, a packed lunch if needed, and all necessary clothing;

 sturdy and in good condition. If you haven’t worn your boots for a long time, take a walk before the excursion to make sure they’re still suitable.

Sneakers are not suitable, even when the hike is rated as easy

, including a windbreaker. Even if sunny weather is expected, it’s always best to have one with you;

If you’re not sure whether your equipment is suitable, you can contact our team via WhatsApp at the number

(Monday to Saturday, from 08:00 to 18:30), or speak directly with the guide of the excursion in the Telegram group.

We’ll be happy to advise you and help ensure everything is in order so you can take part safely.

For some excursions, we offer equipment rental such as snowshoes, trekking poles, tents, and sleeping mats. This option will be indicated on the excursion page if available.

If, upon arrival at the meeting point, the guide (coordinator or leader, see

) considers that your equipment is unsuitable (for example, if you are wearing inappropriate shoes), you will not be allowed to participate in the excursion. In that case, you will have to wait at the meeting point, especially if you arrived there via car sharing. Please note that in such circumstances, you will not be entitled to any refund from Guiddy. Therefore, if you have any doubts, please contact us before the excursion through our support channels.

What equipment is recommended for excursions?

I’m a beginner — how can I tell if my gear is suitable?

Is it possible to rent equipment?

What happens if my equipment is considered unsuitable?

Clothing and equipment

Guiddy is committed to providing all the necessary information to properly prepare for the excursion, including advice on appropriate equipment for the season and details about the planned itinerary.

We also ensure participants’ safety throughout the activity: our coordinators, with proven experience in group management, and our qualified and knowledgeable guides will always be present. Participants will never be left alone, and in case of any difficulty or issue, the coordinator and guide will provide the necessary support.

However, participation takes place under each participant’s personal responsibility, who must carefully follow all provided instructions.

As a participant, it is your responsibility to ensure that you are in good health and that you follow all instructions provided by the coordinator or guide. It’s essential to be aware of your physical fitness level and to choose excursions that match your abilities.

You must also carefully follow the equipment guidelines, both those published on the website (see question

) and those shared in the Telegram group by the coordinator or guide.

If you have any doubts, we recommend contacting us via WhatsApp at the number

(Monday to Saturday, from 08:00 to 18:30), or reaching out to the coordinator or guide via the Telegram group. During the excursion, it’s essential to listen to and follow the coordinator’s or guide’s instructions and always stay with the group. If your walking pace is faster than others, remember it’s important not to move ahead to ensure everyone’s safety.

Guiddy provides accident insurance, which is included in the cost of the excursion. For details, please consult the following page:

Summary of Warranty Conditions / Accident Insurance Policy.

If you experience difficulties during the excursion and are unable to continue, immediately inform the coordinator and guide. The most appropriate measure will be taken to ensure your safety.

What is Guiddy’s responsibility?

What are my responsibilities as a participant?

Do I need to have insurance?

What should I do if I can’t continue the excursion?

Responsibility

We have gathered answers to the most frequently asked questions to help you better prepare for your trip, discover the available routes, understand participation conditions, as well as recommendations on equipment and safety. If you have any further questions, our team is always ready to assist you!

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