We're here

Need a hand?

Guides and participants talk to different people here: this page points you to yours. And if it's one of the questions we get often, the answer is already below.

You guide with us

Terms of collaboration, schedules, payments and outings don't go through general support: there's a dedicated address and two people.

Email

guide@guiddy.it

Outing calendar, itineraries and experience sheets, pre-outing briefings, feedback and reports.

Write to guide@guiddy.it

Or message us on WhatsApp

These are the same contacts we emailed you: if they aren't in your address book yet, now is the moment.

Accounting

Fee notes, invoices and amounts don't go to coordination: write to the office. direzione@guiddy.it

Booked, or about to

Bookings, payments, refunds, meeting points: our support team answers.

WhatsApp

+39 375 668 2122

Ibex, our assistant, replies in a moment — at night too. If you need a person, it hands you over to us.

Message us on WhatsApp

Email

assistenza@guiddy.it

For bookings, refunds, invoices and anything that needs an attachment.

assistenza@guiddy.it

Phone

+39 375 668 2122

If you'd rather talk. Same number as WhatsApp.

+39 375 668 2122

The answers we look up most

Before writing to us, it may already be here.