Information & Support
Protection & Insurance
Legal Notes
Apply to be a Guide on Guiddy
IbexQuestions about a hike? Text meWe're here
Need a hand?
Guides and participants talk to different people here: this page points you to yours. And if it's one of the questions we get often, the answer is already below.
You guide with us
Terms of collaboration, schedules, payments and outings don't go through general support: there's a dedicated address and two people.
guide@guiddy.it
Outing calendar, itineraries and experience sheets, pre-outing briefings, feedback and reports.
Write to guide@guiddy.itOr message us on WhatsApp
These are the same contacts we emailed you: if they aren't in your address book yet, now is the moment.
Accounting
Fee notes, invoices and amounts don't go to coordination: write to the office. direzione@guiddy.it
Booked, or about to
Bookings, payments, refunds, meeting points: our support team answers.
+39 375 668 2122
Ibex, our assistant, replies in a moment — at night too. If you need a person, it hands you over to us.
Message us on WhatsAppassistenza@guiddy.it
For bookings, refunds, invoices and anything that needs an attachment.
assistenza@guiddy.itThe answers we look up most
Before writing to us, it may already be here.